Staff‑track Senior Software Engineer II (SDE‑3) with 10+ years of experience spanning fintech, telecom, and enterprise mobility, specialising in Customer Experience (CX) and Help & Support platforms for high‑throughput trading systems.
Career arc: Built Android apps at Craterzone and Team Computers → delivered large‑scale telecom apps at Infosys (Telstra, BP) → architected design systems at Jio → led CX/Help platforms at CoinDCX.
Architecture & Platforms: Designed reusable frameworks (Help Center, deep link infra, design systems) adopted across squads.
Production Excellence: Raised Crash‑Free Rate from 99.60% → 0%, reduced non‑fatal errors by 20%, and cut ANR rate by 12%.
Performance Optimization: Achieved up to 0% latency reduction across key screens, surpassing competitor benchmarks.
Release Leadership: Directed 8+ major app releases with zero rollbacks, ensuring predictable delivery across QA, backend, and product.
Team Enablement: Mentored engineers, authored onboarding guides, and ran tech talks to scale team capability.
Now targeting Staff/Principal roles in fintech/infra, where customer experience, reliability, and cross‑team leadership drive business outcomes.